Due to the nature of nicotine products, returns are only accepted for damaged or defective items.

Refunds or replacements must be requested within 7 business days of delivery.

Customers are responsible for return shipping costs unless the product is defective.

1. Eligibility for Returns

We only accept returns for damaged or defective products.

To be eligible for a return, items must be unused and in their original packaging.


2. Return Process

Customers must contact us within 7 business days of receiving their order to initiate a return.

Proof of damage or defect (such as photos) may be required.

Once approved, we will provide return instructions, including the return shipping address.


3. Refunds and Replacements

Refunds will be processed within 7 business days of receiving the returned item.

Replacements will be shipped once the defective item is received and inspected.

Shipping costs for returns are the responsibility of the customer unless the product is confirmed to be defective or incorrect.


4. Non-Returnable Items

Opened or used nicotine products cannot be returned due to health and safety regulations.

Returns due to personal preference or incorrect orders placed by the customer are not accepted.


5. Contact Information

For return inquiries, please contact us at Support@Zynple.com